Warranty Policy - freightmoretransport
Warranty Policy - freightmoretransport
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FREIGHTMORE TRANSPORT COMMODITIES SEMI-TRAILER WARRANTY COVERAGE

All warranty work must be approved by the Freightmore Transport Pty.Ltd Warranty Department prior to any work being performed.
Subject to the following paragraphs and warranty schedule, Freightmore Transport Pty.Ltd Warrants the First Purchaser* from Freightmore Transport Pty.Ltd, or from an authorized Freightmore Transport dealer, that a new bulk commodities trailer manufactured by Freightmore Transport, used in Normal Service**, will be free from defects in materials and workmanship for a period of 12 Months or 50,000kms from the date of delivery to the First Purchaser*, whichever occurs first.

Warning: wheel nuts must be checked and tensioned after the first 50kms from picking up trailer

The First Purchaser’s* sole and exclusive remedy against Freightmore Transport Pty.Ltd, arising from the purchase and use of the trailer, is limited to repair or replacement of defective materials and workmanship, as provide herein.
Manufactured Parts & Assemblies – (examples – sidewall structures, slope structures, hopper assembly, coupler assembly, suspension sub frame assembly, nose assembly). Freightmore Transport will in the event of a defect in the material or workmanship of an assembly manufactured by Freightmore Transport Trailer Company, at its sole discretion, correct the defective work or replace the defective parts at a Freightmore Transport facility or at a facility designated by Freightmore Transport for a period of 12 months from the date of delivery.
Vendor Supplied Components – (examples include tires, axles, wheel seals, bearings, hub & drum assemblies, suspension components, painted panels, landing gear, tarp kit & hardware, electrical lamps & wiring, wheels) Freightmore Transport warranty does not cover vendor-supplied components. Most vendor supplied components are warranted directly by the component’s manufacturer and Freightmore Transport Pty.Ltd will make the component manufacturer’s warranty available to the First Purchaser* to the extent that such a warranty exists.
Weights, dimensions, capacities and other measures stated in connection with a new Freightmore Transport trailer are only estimates and are not warranted to be correct. Freightmore Transport Pty.Ltd reserves the right to change components, specifications, weights, dimensions, capacities, and other aspects of its trailer at any time without notice to the purchaser.

WARRANTY EXCLUSIONS

Misuse, neglect, overloading, improper loading, failure to follow any recommended loading or operating instructions, failure to follow specified maintenance procedures and intervals, unauthorized repair or structural modifications or failure to provide normal maintenance shall void this warranty in its entirety.
This warranty does not cover such items as tires, wheels, braking systems, supports, suspensions, springs, axles, and axle components, brake linings, accessories, electrical lamps and wiring, painted panels, walking floors, or other items not manufactured or painted by Freightmore Transport. If these items are warranted by the manufacturer or supplier, and such warranty may be extended to the First Purchaser*, Freightmore Transport will make such warranties available to the First Purchaser*.
This warranty does not cover any goods which are not defective, but which wear out and have to be replaced during the warranty period, including for example, but not limited to lamps, lamp bulbs, paint, brake linings, brake drums, suspension bushings, lubricants, wheel flaps, tarpaulins, seals, bearings, gaskets, grommet mountings, wire ties, circuit breakers, and the like.
This warranty is not applicable to used equipment or electrical components.
This warranty does not cover purchased components, attachments, or accessories, whether acquired from or provided by a Freightmore Transport dealer, Freightmore Transport branch, or any other party, that are not in accordance with the factory-level standard specifications.
Any Freightmore Transport Semi Trailer used for rental/hiring purposes is excluded from all warranty.

ANY WORK PERFORMED WITHOUT PRIOR AUTHORIZATION (AS EVIDENCED BY A VALID CLAIM NUMBER) FROM THE FREIGHTMORE TRANSPORT WARRANTY DEPARTMENT WILL NOT BE COVERED BY THIS WARRANTY.

FREIGHTMORE TRANSPORT MAY AT ITS OPTION REQUIRE THAT THE DEFECTIVE PART OR TRAILER BE RETURNED TO A FREIGHTMORE TRANSPORT FACILITY OR A FREIGHTMORE TRANSPORT AUTHORIZED SERVICE SHOP, AS FREIGHTMORE TRANSPORT MAY DETERMINE.

ALL WARRANTY WORK MUST BE PERFORMED AT THE LOCATION DESIGNATED OR APPROVED IN ADVANCE BY FREIGHTMORE TRANSPORT AND TO THE SPECIFICATIONS DICTATED BY FREIGHTMORE TRANSPORT PTY.LTD.

* “First Purchaser” means the first purchaser in good faith for a purpose other than resale.
** “Normal Service” means the loading and transportation of uniformly distributed legal loads of properly secured, no corrosive cargo, in accordance with any applicable factory instructions and in a manner which does not subject the trailer or parts of the trailer to (a) concentrated loads; (b) loads in excess of the Gross Axle Weight Rating (GAWR) or Gross Vehicle Weight Rating (GVWR) stated on the Certification Plate affixed to the trailer by Freightmore Transport Pty.Ltd; and (c) accidental damage, impact or shock greater than those consummate with normal, lawful use.
*** “Normal and Customary Charges” are a sum not exceeding the price charged by Freightmore Transport for such work.

Customer Responsibilities

To the effect the Freightmore Transport Pty.Ltd Warranty program the First Purchaser* must:
1. Sign and submit to Freightmore Transport Trailer Company the Warranty Card. There is no warranty coverage on a trailer until such time as Freightmore Transport Pty.Ltd receives a completed Warranty Card from the First Purchaser*.
2. The First Purchaser* shall regularly inspect and check the trailer and follow all recommended maintenance procedures and intervals. Failure to do so could void the warranty coverage.
3. The First Purchaser* shall contact the Freightmore Transport Trailer Warranty Department immediately at (08) 8186 7040 upon detection of any perceived defect in the materials or workmanship. Any continued use of the trailer after discovery of a defect that could in any way aggravate the defect or otherwise damage the trailer will void the warranty on that part of the trailer. Absolutely no work should be performed to the trailer prior to receiving authorization as evidence by a valid claim number, from the Freightmore Transport Warranty department. Any work performed prior to receiving authorization will not be covered under warranty.
The First Purchaser* shall comply with the instructions of the Warranty Department related to a claim within 30 days of the date of those instructions or the warranty on that part of the trailer is voided. The Freightmore Transport Warranty department will issue a claim number as authorization for approved warranty repair … Freightmore Transport Pty.Ltd will not pay for any warranty work that was performed without a valid claim number. All transportation charges in connection with a warranty claim will be the sole responsibility of the First Purchaser*.

LIABILITY LIMITATIONS

FREIGHTMORE TRANSPORT PTY.LTD SHALL NOT BE LIABLE TO THE FIRST PURCHASER* OR ANY OTHER PERSON FOR ANY DAMAGES, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE FOR BREACH OF WARRANTY, FAILURE OR DELAY IN MAKING DELIVERY, OR ANY OTHER CAUSE, EXCEPT AS SPECIFICALLY SET FORTH IN THIS WARRANTY.

WITHOUT LIMITING THE FOREGOING, FREIGHTMORE TRANSPORT PTY.LTD SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER AS A RESULT OF CARGO LOSS, DOWNTIME, DRIVER, ROAD SERVICE, TOWING EXPENSE, TIRE REPAIR SERVICE, LOSS OF PROFIT, RENTAL OR SUBSTITE EQUIPMENT OR ANY OTHER TYPE OF LOSS DUE TO TRAILER PERFORMANCE. PREMIUM LABOR RATES (I.E. OVERTIME, SERVICE CALLS, ROAD SIDE/MOBILE SERVICE) WILL NOT BE PAID BY WARRANTY.

THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES APPLICABLE TO FREIGHTMORE TRANSPORT PTY.LTD COMMODITIES TRAILERS AND ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Freightmore Transport Obligation

In the event of a defect in material or workmanship covered by this warranty, Freightmore Transport Pty.Ltd. in its sole discretion will:
• Correct the defective work or replace the defective parts at Freightmore Transport factory or at a Freightmore Transport Branch or dealer assigned by Freightmore Transport Pty.Ltd.
• Or reimburse the First Purchaser* by paying a sum not exceeding the price charged by Freightmore Transport for such work or part,
• Or provide for repair of the defective parts by an authorized Freightmore Transport service facility,
• Or supply a replacement part to the First Purchaser*, who will install it at his own expense.

To file a claim or if you have any questions concerning this warranty, contact the Freightmore Transport Warranty department at:

FREIGHTMORE TRANSPORT PTY.LTD
21 Hales Drive
Lonsdale SA, 5160
OR; FREIGHTMORE TRANSPORT PTY LTD
PO Box 261
Woodcroft, SA 5162

Phone: 08/8186 7040 e-mail: admin@libertyfreightmore.com.au